At NutraUp®, customer satisfaction is our priority. We stand behind the quality of our products and aim to provide a smooth and transparent return and refund process.

1. Returns Eligibility

1. Returns are accepted within 7 days of product delivery.
2. Products must be unopened, unused, and in original packaging.
3. Opened or used products cannot be returned due to health and safety reasons.
   
   

2. Non-Returnable Items

1. Used, opened, or damaged items due to customer handling

2. Products returned after 7 days of delivery

3. Free gifts or promotional items
   
   

3. Refund Process

1. Once we receive and inspect your returned item, we’ll notify you of the approval or rejection.

2. Approved returns will be refunded to your original payment method within 7–10 business days.

3. Shipping fees (if any) are non-refundable.
   
   

4. Damaged or Incorrect Items

If you receive a damaged, expired, or wrong item, please contact us within 48 hours of delivery. We’ll offer a replacement or a full refund — no questions asked.

5. How to Request a Return

To initiate a return, please contact us.Include your order number, reason for return, and photos if applicable.